Navigating the insurance claim repair process can be daunting, especially after experiencing an accident. Knowing your rights and understanding your choices can significantly ease this journey, ensuring your vehicle is repaired to the highest standard with minimal hassle. At Silvester Crash Repair in Guildford, we’re dedicated to helping you every step of the way.
Your Right to Choose
One of the most important rights you have as a policyholder is the right to choose your repair shop. Insurance companies may try to steer you towards their preferred network, but it’s crucial to remember that you have the final say in where your vehicle is repaired. By choosing a repair shop like Silvester Crash Repair, you ensure that your car is handled by experts who prioritise your needs over insurance company cost-cutting measures.
Why Choose Silvester Crash Repair?
At Silvester Crash Repair, we’ve been serving the Guildford area for over 40 years, providing both domestic and business customers with top-quality repair services. Here’s why we’re the preferred choice for many:
- Free Estimates: We provide a no-obligation estimate, helping you understand the repair costs before you commit.
- Competitive Prices: We offer transparent pricing to ensure you get value for your money.
- Easy Payment Plans: Flexible payment options are available to make the repair process more manageable.
- Lifetime Warranty: We stand by our work with a lifetime warranty, ensuring your peace of mind.
- Certified Quality: Our technicians are certified to BS10125 and PAS2060 standards, ensuring your vehicle is repaired to the highest industry standards.
- Insurance Claim Handling: We manage the insurance paperwork and communication on your behalf, making the process as seamless as possible.
- NBRA Members: As members of the National Body Repair Association (NBRA), we adhere to the highest standards of practice and ethics.
- Excess Assist & Courtesy Cars: We offer services like Excess Assist and courtesy cars to further reduce the stress of getting your car repaired.
The Insurance Claim Repair Process
1. Initial Assessment
Start by contacting us at 01483 237001 to schedule an appointment or visit our repair shop at Fairlands Garage, Wood Street Village, Guildford GU3 3HF. Our expert team will assess the damage and provide a detailed estimate for the repairs.
2. Insurance Coordination
We work directly with your insurance company, handling all the necessary paperwork and communication. This ensures a smooth process, freeing you from the administrative burden.
3. Expert Repairs
Our certified technicians use state-of-the-art equipment and techniques to restore your vehicle to its pre-accident condition. Whether it’s dent removal, panel repair, or paint restoration, we ensure your car looks and drives as good as new.
4. Communication and Updates
We understand how important your vehicle is to you, so we keep you informed with regular updates throughout the repair process. You’ll receive updates every 24 hours, so you’re never left in the dark.
5. Completion and Satisfaction
After the repairs are completed, we conduct a thorough inspection to ensure everything meets our high standards. Your satisfaction is our top priority, and we offer warranties on our workmanship. We also encourage you to share your experience by leaving a review of our service.
Specialised Services for Businesses
For business customers, we offer tailored services to keep your fleet in top condition. By choosing Silvester Crash Repair as your designated repair centre, you benefit from:
- Dedicated Account Management: A dedicated account manager will oversee all your repair needs, ensuring swift and efficient service.
- Priority Service: We understand the importance of minimising downtime for your fleet, so we prioritise fleet repairs.
- Direct Insurance Billing: We handle insurance claims directly with your insurer, streamlining the process for your business.
- Quality Assurance: Our BS 10125 accreditation guarantees that all repairs meet stringent quality standards, ensuring the safety and longevity of your fleet.
- Additional Maintenance Services: Beyond accident repairs, we offer regular maintenance services to keep your vehicles running smoothly.
Get Started Today
At Silvester Crash Repair, we’re committed to making the insurance claim repair process as smooth and stress-free as possible. Whether you’re a domestic customer or a business owner, we’re here to support you with professional, empathetic service.
Contact Us
For a Free Instant Quote on insurance claim repairs, click the button below, or call us on 01483 237001 to book an estimate or repair.
Remember, you have the right to choose your repair shop. Choose Silvester Crash Repair for unmatched quality and service in Guildford.
